ALWAYS AT YOUR SIDE
Customization and services for long -term cooperation
Our comprehensive offering includes a range of services that extend before, during, and after the sale. Our primary objective is to cultivate an enduring relationship with our customers—one that transcends the mere economic lifespan of the asset. This enduring bond continually renews itself with each new product purchase, as we consistently enhance performance and tailor solutions to meet future needs.
Specifically, our pre-sales process involves engaging in thoughtful dialogue with our customers. Through this dialectical exchange, we craft customized solutions that comprehensively address their requirements. Additionally, we gladly accommodate special requests, such as burner tests, site visits, and detailed drawings. These specialized services are invoiced separately and subsequently discounted upon order placement.
REMOTE TECHNICAL SERVICES
Remote assistance, repairs, spare parts
From initial troubleshooting via conference call, to remote assistance through SIM‑based connectivity, and up to in‑house repairs performed at ESA, our service approach is designed to minimize downtime, travel, and overall costs. Our spare parts service further enhances efficiency: supported by a comprehensive purchase history database, it enables rapid identification of required components and benefits from a substantial inventory maintained well beyond statutory requirements, ensuring fast and reliable delivery.
TECHNICAL INTERVENTIONS “ON SITE”
Maintenance and start up
We provide on‑site services for burner commissioning, including first ignition and setup (“start‑up”), as well as for routine and extraordinary maintenance and repair activities, which can also be carried out under planned service agreements. Upon request, we can additionally supervise burner installation performed by the customer or by third parties. Please note that our scope of work does not include mechanical erection, on‑site electrical cabling, or connections to the external fuel supply network.
CONTINUOUS TRAINING
Technological and regulatory updates
Our Research Center serves as an ideal environment for the training of both technical and commercial teams, offering in‑depth insight into the performance and operation of our products, as well as ongoing regulatory developments. As we are actively involved at the forefront of shaping these regulations, we are able to provide a highly qualified and authoritative interpretation.
OUR DISTRIBUTORS
A global commercial network
In addition to our five companies and branches, our established network of authorized resellers provides reliable support in over 20 countries worldwide, covering pre‑sales consulting as well as technical assistance, maintenance, and spare parts. Should you have any doubts, we would be glad to confirm the authorized local distributor for your area. You are also always welcome to contact us directly, especially if the service provided does not meet your expectations.
Contact us to receive support or to request information